Travel requirements change frequently, so please make sure you check any advice or requirements by the UK Foreign Office. We would also recommend that you double check on the tourist section of the relevant government website where you’ll be travelling.
Once you’ve booked a trip you’ll receive your app booking confirmation and email immediately. The invoice for all travel services will be emailed you within 3-5 working days. We’ll email you again with your final travel documents a week before you fly (wahoo!). If you cannot find your travel documents or have any queries about them, please get in touch by emailing: [email protected] or give us a ring on: +44 2045715186 and we’ll resend them.
Don’t worry, if your trip has been cancelled due to COVID, we can rearrange some new dates for you. All you need to do is email us at: [email protected] quoting your booking reference and we can sort out rescheduling your trip for another time. We can also issue a refund credit note which you can redeem at a later date. This refund credit note is fully financially protected by our travel providers.
We’ve got you covered. If you have booked flights and hotels with us in a single booking, our travel partner has full legal ATOL protection in place. If your holiday provider ceases trading while you are on holiday, the scheme will provide support to minimise disruption to your holiday. If the business collapses before you travel, the scheme will provide a refund or replacement holiday. You can read more about ATOL protection here: https://www.caa.co.uk/atol-protection/consumers/about-atol/ If you have just booked a hotel or a flight and paid by credit card, most credit card providers protect your booking in the event that it is cancelled or your supplier fails. We would always recommend you take out travel insurance with a reputable travel insurance company.
We can help you make changes including: amending the dates, destination, board, rooms, hotels or passenger names. The lead passenger will just need to get in touch by emailing: [email protected] or give us a ring on: +44 2045715186. Please bear in mind there may be amendment charges and fees, charged by our travel providers. Annoying we know, but it’s out of our hands, sorry! Orbzii does not charge amendment fees.
Sorry to hear you’re cancelling your booking. The lead passenger will just need to get in touch by emailing: [email protected] or give us a ring on: +44 2045715186. Please bear in mind there may be cancellation charges and fees, which are charged by our travel providers. Annoying we know, but it’s out of our hands, sorry! Orbzii does not charge any cancellation fees.
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