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Flights

Where can I find the latest travel advice?

Travel requirements change frequently, so please make sure you check any advice or requirements by the UK Foreign Office. We would also recommend that you double check on the tourist section of the relevant government website where you’ll be travelling.

My flight has been cancelled, what do I do?

We can help you find alternative flights or arrange a refund. The lead passenger will just need to get in touch by emailing: customersupport@orbzii.com or give us a ring on: +44 20 8588 9503. Please bear in mind there may be amendment charges and fees, charged by our travel providers. Annoying we know, but it’s out of our hands, sorry! Orbzii does not charge amendment fees.

I haven’t received my confirmation email. What do I do?

That’s annoying, sorry about that. Pop us an email at: customersupport@orbzii.com or call us on +44 20 8588 9503 and we’ll resend them to you. It’s also worth checking your junk mail and spam folders just in case.

How do I check in for my flight?

Please login to your airline’s website or their app if they have one, using your email address and airline booking reference (this is usually a 6 digit code, comprising numbers and letters and should be in capitals in your booking).

How do I add luggage to my booking?

To add or change baggage to your booking, please email us at: customersupport@orbzii.com or give us a ring on: +44 20 8588 9503. Please note that most airlines charge for baggage or to make changes. Annoying we know, but it’s out of our hands, sorry! Orbzii does not charge any fees for changing or amending a booking.

How can I change my seat reservation?

To add or change a seat, please email us at: customersupport@orbzii.com or give us a ring on: +44 20 8588 9503. Please note that most airlines charge for seat allocation or to change seats. Annoying we know,  but it’s out of our hands, sorry! Orbzii does not charge any fees for changing or amending a booking.

Do I need a visa for where I’m travelling to?

Travel requirements change frequently, so please make sure you check any advice or requirements by the UK Foreign Office. We would also recommend that you double check on the tourist section of the relevant government website where you will be travelling.

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